Refund policy
Healthy By Design of Jupiter Inc. is dedicated to delivering your goods in tip top condition. If for whatever reason they arrive to you in less than perfect condition we would like to know. Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example). We do not offer cash refunds.
Certain types of items cannot be returned, like perishable goods (such as food, supplements, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Therefore we do not accept returns or exchanges.
However, we may accommodate returns if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 10 days of getting in touch. There must be 75% or more of the product left in the bottle/jar in order to qualify.
Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at healthybydesign44@gmail.com. Please note that returns will need to be sent to the following address: 11382 Prosperity Farms Road, Unit 225, Palm Beach Gardens, FL 33410, United States
You can always contact us for any return question at healthybydesign44@gmail.com.
Healthy By Design of jupiter Inc is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Healthy By Design of Jupiter Inc.
If your return is approved, you’ll be automatically refunded on your original payment method within 3-10 business days of Healthy By Design of Jupiter Inc. receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve confirmed receiving your return, please contact us at healthybydesign44@gmail.com.